The world’s leading brands are constantly focused on enhancing their customer’s experiences, increasing customer loyalty and maximizing ROI. Achieving these goals requires compelling strategies and practical programs that are designed to integrate various specialties into a single customer experience.
Informed, strategic and integrated marketing programs are built upon the intelligent use of data, penetrating insight, detailed segmentation and extensive use of statistical models. To provide lasting value, brands must deliver the right combination of customized CRM deployment and management, acquisition and loyalty solutions, customer care, tele-management, recall services and lead generation programs.
Brands that expertly manage these diverse services and solutions reap rewards in the form of increased profitability and customer satisfaction, loyalty, retention and referrals.
The ExpertSOLUTIONS suite of integrated, data-driven marketing and brand enhancement services delivers innovative CRM and database solutions, engagement programs and multi-channel contact center services to top global brands in the automotive, luxury goods, financial services, telco, travel, publishing, pharma and FMCG (CPG) sectors.
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January 14, 2015
CPSC Fines Continue to Increase Yearly – Compliance is Key
The trend of increasing CPSC enforcement is expected to continue in 2015, with the agency taking a tough stance on companies failing to report product safety issues.Read More
January 7, 2015
Enhance Medical Device Cybersecurity to Help Prevent Product Recalls
As stories of medical device cybersecurity flaws surface, manufacturers should expect increasing FDA regulations and guidelines in the near future. Get expert tips on preventing software related medical device recalls and current FDA guidelines here.Read More
November 20, 2014
New Q3 Recall Index Looks at Why It’s Not all Blue Skies For Medical Device Recalls
In the third quarter of 2014, FDA Enforcement Reports documented 297 medical device recalls – an increase of 8% from the prior quarter. While the industry has not witnessed the dramatic fluctuation in recalls experienced by auto manufacturers or other sectors, there are a variety of factors beyond the industry’s consistent recall volume that contribute to an uncertain position.Read More