The world’s leading brands are constantly focused on enhancing their customer’s experiences, increasing customer loyalty and maximizing ROI. Achieving these goals requires compelling strategies and practical programs that are designed to integrate various specialties into a single customer experience.
Informed, strategic and integrated marketing programs are built upon the intelligent use of data, penetrating insight, detailed segmentation and extensive use of statistical models. To provide lasting value, brands must deliver the right combination of customized CRM deployment and management, acquisition and loyalty solutions, customer care, tele-management, recall services and lead generation programs.
Brands that expertly manage these diverse services and solutions reap rewards in the form of increased profitability and customer satisfaction, loyalty, retention and referrals.
The ExpertSOLUTIONS suite of integrated, data-driven marketing and brand enhancement services delivers innovative CRM and database solutions, engagement programs and multi-channel contact center services to top global brands in the automotive, luxury goods, financial services, telco, travel, publishing, pharma and FMCG (CPG) sectors.
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November 20, 2014
New Q3 Recall Index Looks at Why It’s Not all Blue Skies For Medical Device Recalls
In the third quarter of 2014, FDA Enforcement Reports documented 297 medical device recalls – an increase of 8% from the prior quarter. While the industry has not witnessed the dramatic fluctuation in recalls experienced by auto manufacturers or other sectors, there are a variety of factors beyond the industry’s consistent recall volume that contribute to an uncertain position.Read More
November 19, 2014
Welcoming the CPSC
Stericyle was fortunate to have CPSC Commissioner, Joe Mohorovic, tour our facility to better understand the role we play in the industry and to discuss best practices in recall effectiveness.Read More
November 12, 2014
Holidays Bring Food Recalls
Food makers can reduce their risk of holiday food recalls by preparing for seasonal surges months ahead and not straining their manufacturing practices.Read More